Privacy Statement
Electrical Contracting Partners Pty Ltd (ABN: 35 647 644 371) is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Statement outlines how we collect, use, store, and disclose your personal information, including data collected through Google Analytics and the use of cookies, when you visit our website at www.ecp-qld.com.au.
1. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. This may include your name, email address, phone number, location data, and IP address.
2. Collection of Personal Information
We collect personal information directly from you when you:
Contact us via our website forms (e.g., contact form, inquiry form).
Subscribe to our marketing communications.
Engage with us on social media.
Provide feedback or participate in surveys.
We also collect certain information automatically as you navigate our website using Google Analytics. This information is generally not personal information, as it does not directly identify you. However, in some circumstances, or when combined with other information, it may become personal information.
Information collected by Google Analytics includes:
Device and browser information: Type of device, operating system, browser type and version.
IP address: Used to provide approximate geolocation and security. While Google Analytics 4 (GA4) does not log or store IP addresses, it may still use them for data processing and to determine approximate location.
User interactions: Pages viewed, time spent on pages, links clicked, referring website.
Cookies: Google Analytics primarily uses first-party cookies to identify unique users and their sessions on our website. These cookies store a randomly generated client identifier.
App-instance identifier (if applicable): If you access our website through an app, a randomly generated number identifies a unique installation of the app.
We do not intentionally collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs) through Google Analytics or our website unless you voluntarily provide it for a specific purpose (e.g., if you disclose a health condition relevant to a service we provide).
3. Purpose of Collection
We collect your personal information for the following purposes:
To respond to your inquiries and provide the services you request.
To improve your experience on our website and enhance our services.
To analyse website traffic and user behaviour to understand how our website is used and to make improvements (via Google Analytics).
For internal record-keeping and administrative purposes.
To comply with our legal obligations.
4. Cookies
Our website uses "cookies" and similar tracking technologies. A cookie is a small file placed on your device by our website. Cookies help us to remember your preferences, analyse how our website is used, and provide you with a more personalised experience.
We use Google Analytics cookies for:
Website analytics: To understand how users interact with our website, such as which pages are most popular, how long visitors stay, and their navigation paths.
Improving website functionality: To enhance the user experience and ensure the smooth operation of our site.
While Australian law doesn't explicitly mandate cookie banners for all cookies, the Australian Privacy Principles (APPs) require us to be transparent about our data collection practices and obtain consent where applicable. We aim to provide clear information about our use of cookies in this Privacy Statement.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
5. Storage and Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
Implementing technological measures such as encryption, firewalls, and anti-virus software.
Restricting access to personal information to authorised personnel on a need-to-know basis.
Maintaining robust physical security of our premises and databases.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
6. Disclosure of Personal Information
We may disclose your personal information to third parties in accordance with this Privacy Statement and where you would reasonably expect us to do so, or where required or permitted by law. This may include:
Google Analytics: As a third-party service provider, Google collects and processes data on our behalf. Google's privacy policy and terms of service govern their handling of data. While Google Analytics 4 (GA4) aims to reduce identifiable data collection (e.g., by not logging IP addresses), some data may still be collected and stored on Google's servers, which may be located outside Australia.
Law enforcement or regulatory bodies: Where required by law or to protect our legal rights.
We will take reasonable steps to ensure that any third parties to whom we disclose your personal information are bound by privacy obligations consistent with the APPs or have appropriate data protection mechanisms in place.
7. Sale of Personal Data
We do not sell your personal information to third parties.
8. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate, out-of-date, incomplete, irrelevant, or misleading information.
To make an access or correction request, please contact us using the details provided below. We will respond to your request within a reasonable time and will provide access or make corrections where required by the APPs, unless an exception applies.
9. Making a Complaint
If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you have the right to make a complaint. Please contact us in writing using the details below, outlining the nature of your complaint. We will investigate your complaint and respond to you as soon as practicable.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Overseas Disclosure
As mentioned in Section 6, some of our service providers, including Google Analytics, may store or process your personal information on servers located outside of Australia. This means your personal information may be accessible to authorities in those jurisdictions. We will take reasonable steps to ensure that any overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.
11. Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices or legal obligations. The most current version will always be posted on our website. We encourage you to review this Privacy Statement periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us:
5/237 Fleming Rd, Hemmant QLD 4109
info@ecp-qld.com.au
+61 7 2146 9165
www.ecp-qld.com.au
Last updated: September 3, 2025